FAQs
|
| |
Q. How to change password? |
|
|
| A. First, log in your profile with 6 digits password given in your reset password email. Next, click into your profile on the top right hand corner, click on change password. The rest proceed as usual. |
|
| |
| |
Q. What are your delivery options? |
|
|
A. Refer delivery area listing. You can view the shipping charges by selecting your delivery state after putting the items in your shopping cart.
How to select self-collect option?
1. During Check out when filling in billing details, under STATE drop down list, select the Self Collect option. The shipping charges for this option should be FREE. |
|
| |
| |
Q. What are your payment options? |
|
|
| A. We take payment using the following options: |
- eGHL
- Credit/debit card including Mastercard, Visa and American Express
- Cheque (cleared funds before dispatch of order)
- Cash (Self collect)
- Fund Transfer (local bank)
Bank: CIMB Bank
Bank Account: 8003366929
Account Name: Waynum Hardware Sdn. Bhd.
|
After you made the payment, please send us the receipt & payment details of:
Bank Name:
Banking Date:
Banking Time:
Banking Reference No:
Total amount you have paid:
Your Order No:
|
You may scan and email us the above info at sales@waynumhardware.com.my or fax it to us at +603-8061 8900.
*Note: Your purchased products will not be delivered until we have this confirmation. |
|
| |
| |
Q. Are your card processing methods secure? |
|
|
| A. Card transactions are processed by eGHL secure servers. We do not capture card details on our own site. We do not retain your card details in any format. |
|
| |
| |
Q. How do I know if my order has been received? |
|
|
| A. You should receive an automatic email confirmation from us once your payment has been processed and a confirmation from either eGHL to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at +603-8061 6611 or email us at sales@waynumhardware.com.my and we will confirm if we have received your order. |
|
| |
| |
Q. When will delivery / Self collect after payment ? |
|
|
Delivey Method
A. The cut off time for orders to be processed for next day delivery is 3pm Monday to Saturday.
Delivery usually takes about 1 days to 3 days. (ex stock) / 2 days to 5 days (without ex stock)
B. Orders received by us after 3pm will be processed on the next working day. Where orders are received at a weekend, they will be processed on the next working day waynum transport
Self Collect
8:30AM - 5:00PM (Monday - Friday)
8:30AM - 4:00PM (Saturday) |
|
| |
| |
Q. Can I collect my order? |
|
|
A. You are welcome to collect your order from us; however, you must contact us for arrangement/appointment prior to pick up.
Our shop address is:
No 8, Jalan BP 4/2, Bandar Bukit Puchong, Puchong, 47100 Selangor Darul Ehsan, West Malaysia.
Phone: +603-8061 6611
Business Hours:
Monday to Friday: 8:30AM - 5:00PM
Saturday : 8:30AM - 4:00PM
Sunday : Closed |
|
| |
| |
Q. Can I cancel an existing order that have been made? |
|
|
A. Yes, only if the order is still on pending status.
- Please send an email at sales@waynumhardware.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
|
|